Frequently Asked Questions
Below are some commonly asked question we encounter, you might find them useful.
Gift vouchers are available, should you like to present a lovely and thoughtful gift to your loved one or a friend. Just write to firstname.lastname@example.org for more information.
Fund Transfer (via ATM, Internet or over-the-counter deposit) - do a fund transfer to:
- DBS Current Account Number: 104-900-086-9 or
- POSB Saving Account Number: 119-11882-4
Pay through your Credit Card via Paypal.
You do not need a Paypal account to pay with Credit Card via Paypal.
- We offer FREE delivery to one location per order within Singapore for order S$45.00 and above. Registered mail or Courier service to be used depend on case to case basis. For order below S$45.00, customer will bear the postage or delivery charges.
- We deliver to any deliverable addresses within Singapore (commercial or residential), but not to any P.O. Box address.
- Deliveries take place on Mondays - Friday (10am - 5pm). Request for deliveries before or after the designated time, on Saturday, Sunday and public holidays will be reviewed on a case-by-case basis.
- Kindly provide us with a contactable number (preferably mobile number) for us to arrange for delivery.
For international shipment, please CONTACT US on your order.
Cancellation of Order
- By Courier: We'll send our delivery guy to do a one-for-one exchange at a charge of S$10.
- Self collect: Email us at email@example.com to make arrangements to do a one-for-one exchange.
Use of Discount Vouchers
- Sale, discounted (e.g. bulk discounts) or promotional items are not entitled for refunds, returns and exchange.
- Personalized Photo bag is not entitled for refund, returns and exchange.
- We do NOT ship overseas
Can't find the answer you're looking for?
Submit your question to us via the online contact form